Product
What is the appropriate age?
Our toys are suitable for children aged 3 and above, under adult supervision.
What is the difference between the wand and the blaster?
The Magic Water Wand has a removable star tip that spins the water into a sparkling spiral; remove the star and you get a classic jet. The Water Blaster features a multi-jet nozzle that fans out the water in a swirling pattern, for longer and wider range. Both work with the same pump system.
How do I refill it?
Nothing to open or screw: simply immerse the tip in water (pool, basin, bucket) and pull the handle to draw in water. Then push to launch the jet. Refilling is instantaneous.
Can I remove the spiral effect?
On the wand, yes: the star tip is removable. Remove it for a classic water jet, put it back on for the spiral effect.
What material are the toys made of?
ABS plastic, safe for children.
Shipping
Do you ship to my country?
Yes: we ship worldwide, and standard shipping is free regardless of the order amount.
What are the delivery times?
Allow 24 to 48 hours for preparation, then 7 to 14 days for France and the EU, 10 to 20 days for the UK, Switzerland, North America, Australia, and developed Asia, and 14 to 28 days for the rest of the world. Details are on the Shipping page.
How can I track my order?
Upon shipment, you will receive an email with your tracking link. More details on the Order Tracking page.
Are there customs fees?
For orders outside the European Union, customs duties or local taxes may apply upon receipt depending on your country. These remain the responsibility of the recipient.
Payment
Is payment secure?
Yes. Payments are processed by Shopify Payments and its partners: your bank details are encrypted and never pass through our store.
In what currency will I pay?
Prices are automatically displayed in your country's currency when possible. The amount charged corresponds to the one displayed at the time of payment.
Returns
Can I return the product?
Yes, you benefit from a 7-day money-back guarantee from the date of receipt. The conditions are detailed on the Refund page.
Support
How do I contact support?
Via our contact form. We will respond as quickly as possible.